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1.8 Based on 416 reviews
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  • Customers like
    • Bed 8
    • Can raise and lower bed 7
    • Demo i tried in the showroom 5
  • Customers don't like
    • Customer service 21
    • Lack of customer service 14
    • Lack of customer satisfaction 10

My husband & I bought a sleep number during the President's Day sale 2015. Summer 2016 we started having problems- we weren't comfortable anymore. Fall 2016 we weren't just uncomfortable- we were in pain!! I truly believe the bed is defective but no one at the store or the 1-800 number will do anything! My husband said he goes to bed with the bed feeling fine but when he wakes up it's like all the air has leaked out of it. My side, the leg part... Read more

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My husband bought the i8 model and I had not tried it. He also purchased the delivery and set up, saying that the sales rep had said it was complicated several hour process to do and best done by the professionals. The mattress came in several shrink wrapped packages and the base in a box. The "complicated" assembly took about 20 mins... When I went in and looked over the bed, I thought we had just got a $5,000.00 glorified air mattress. When I... Read more

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I had similar experience to a few others I have seen on here. We bought the bed and thought we'd love it. We went ahead with such an expensive purchase for a bed because they had the 100 free trial period. It took over 3 weeks to get the bed delivered. We tried it and just hated it. Neither my wife or I slept we'll on it. I called back and they told me we had to keep it for at least 30 days. Not sure why? We already knew we didn't like it. Now... Read more

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Matress is simply uncomfortable and give me and my wife back pain, it is super overpriced becouse of the quality. They give you a 120 days trial free, BUT IT IS NO TRUE, they will charge you shipping on delivery and return almost $400. Plus the base is not returnable. So all of this company, since the sale through the return is a scam, the costumer service line keeps you at least 1 hour to 1:30 on hold. Please keep away feom Sleep number Read more

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Just called because having problems with the pump and remote! And it's on my husband's side of the bed he changes firmness alot cuz of back problems, my side stays at 45! He'll want to inflate and it will deflate, and then the remote flashes and changes to my name, doesn't go by 5's anymore it flashes 30 to 60 in a few seconds! Then he's deflating and it starts inflating we just dont feel it's working right! I called customer service stayed on... Read more

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I stayed in a Radisson Hotel which had sleep number beds in the room. Had the worst sleep. It feels just like an air mattress to me. It even sounds like one..kind of plastic-y and crinkly. Kind of cold feeling too. Think it's just a big gimmick and would never ever buy one. I love my memory foam at home. Read more

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With Official Company Response

I have the bed for several years. When I had a bad fit over the bed of the cover t the time of purchase, they sent me a replacement quickly since I was in the "return" period. Years later, after the numbers on the display are impossible to read due to heat in the room and poorly made display. They said they cannot replace the remote and hose-connected inflator, because it's obsolete. They said that if I would have had the wireless remote, then... Read more

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Do not fall for Sleep Number's claim that a regular box spring will not properly support the mattress; it's a ploy to get you to buy their cheap plastic base that assembles in numerous pieces like a Christmas toy. A good traditional box spring will work perfectly well. Further, the king base is actually two twin bases side by side ... with no connecting mechanism. I've called customer service three times before and after my purchase. Every time... Read more

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If i only knew then what i know now i would have spent my $5800 dollars elsewhere. I bought my bed in 2012 and its been nothing but problems. Customer service sucks. When buying the bed you get a 20 yr warranty. What they dont tell you is its on a sliding scale as years go by. They also dont tell you that when your bed breaks you have to debunk it yourself. I was trained in electrical beds nor should i ever be made to fix my bed with it still... Read more

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With Official Company Response

I bought my sleep number bed less then 60 days ago and the bed has malfunctioned. When I called for customer service I.was placed on hold for an awful long time, in fact if you don't believe me call them for yourself before you buy and follow the prompts as if you bought a bed. This is insane after reading the reviews I wish I never bought one we need a class action suit Now!!!! Contact me at pdwyerc21@gmail.com and we will get this party... Read more

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