They were very pleasant and nice when I went to buy the bed. After it was delivered the service was non-existent. I paid over $6000 for this bed. I have had to replace both airbags the cover the foam cushion cover inside and the motor. Now I have to replace the base...Read more
I recently purchased an iLE in September. This is our 3rd Sleep Number bed since 2003. In 2003 We purchased a Sleep number from QVC. It was a basic solid queen unit. We loved it. It lasted thru 1 child, 4 dogs and a move from Louisiana to Mississippi. I met My sales...Read more
My wife comes home crying because of a management team that treats their employees like dirt. My wife is hitting the goals that are set for her and is yelled at for the dumbest reasons. What is your company’s goals?? To make your assets miserable?? My wife is in her...Read more
Sleep Number - Customer Service Sucks
Told customer rep about problem, asked for info, gave it to them multiple times, cannot seem to pull it up, I doubt if technicians exist at all
Sleep Number - Do NOT buy
The entire process has beem horrible. Not delivered on the scheduled day. Delivery people were extremely rude. Bed and base were damaged. Dont return calls. Whem you call the wait is 15 to 30 minutes
Sleep Number - Ripped off....
I brought a bed... paid $7,000.. started calling the following week... i wanted to return it... it's a blow up mattress with foam over it... not worth 7g... they will only refund $3,000... says it's in contract that i signed... I'm sorry, but to me a refund is all your money back... this company is a bunch of crooks...
Sleep Number - Lied to.
Told in store that we could return bed free of charge if we didn't like it.. Nope. Now being told we pay return shipping and won't be reimbursed for original shipping.. Just plain lied to.
I just spent over $10,500 on a sleep number i10 360 and HATE it, I haven't slept in 2 weeks and they say you can't return it for 30 days, AND the base is not returnable which is $4,200. The company is a complete scam. Stay away from them. The bed is horrible and not...Read more
Tried to set up appointment for my sleep number bed to be disassembled, delivered to my new home and reassembled. The only way customer service would open their schedule to see if they had availability was if I paid $340 upfront ($170 to break down and $170 to set up)....Read more
I didn't like
- Customer service
The salesperson said “oh no problem, they will remove your bed.” No not true. The bed was delivered and the set up people said they could not remove the “bed” only the mattress. Being older with back problems, we could not remove the frame. They left the bed on the...Read more
TERRIBLE Customer Service! I'd love to be writing a review on the top of the line bed I purchased almost 3 weeks ago; but I still don't have it. We were promised delivery within 10-14 days. A date was set, we moved furniture to prepare and cleared our schedules. On the...Read more
I didn't like
- Delivery deception
- Failure to deliver as promised
- Lack of care after sale
I have try replacing the mattress also the pump, and still after 20/45 minuet. total air loss. I have followed the video instructions but the results are the same. Air lost. this appears to be a bad product... No matter what I do, the mattress will not hold air.... I...Read more
We bought the sleep number about 3 years ago and since then we never had a restful sleep only perhaps the first few weeks . After that we adjusted and never felt comfort. We asked the sales rep and he assured us he can help us by going in the store. We could never find...Read more
- First few months sleep
I didn't like
Installation delayed due to a hurricane in FL. Put at the back of the delivery list. Finally get bed 4-5 weeks after purchase. Installers rush and bolt out. Air pump dies in an hour after installation. They question whether the plug is in the socket...duhhh. They sent...Read more