filters
state:
Show
city:
Show
category:
Show
product:
Show
Today - 3/26/17 - I had the BEST customer service experience of my life. We didn't know what to do when one of the chambers collapsed in our Queen-Sized Sleep Number bed, which we love and has served us well for 20 years. Two days ago, I had a computer "chat" with...
Read more
5.0
I liked
  • 1-800 customer service was very nice
  • We love the bed and we love the customer service
#1026139
Reply to reviews
My name is Gerald Sims we live outside of town. We bought close to 10,000 dollars worth of bed and such. One Saturday they came to our house with the bed... Wrong day had wrong phone number. We explained all this. They went to leave. Backed into our new security...
Read more
5.0
#1024890
Reply to reviews
After purchasing a Sleep Number Bed at the Home and Patio Show on March 4, 2017 we received our mattress on March 16, 2017. We were very excited about our new bed and could not wait to experience our new mattress. Little did we know what terrible problems we were...
Read more

Sleep Number Customer Care Review

#1003922
1.3
NO CUSTOMER SERVICE...wait time for calls can exceed an hour; chat waits 20-35 minutes. I was told someone w/b back to me in 48 hours...it's been 5 DAYS! Don't waste ur time or money.
Comment
Show

Sleep Number Bed Review

#994965
1.0
My wife & sistet in law bought sleep number beds...over 4 years ago...its...horrible product...customer..service id bad...they are argumentative...like sleeping in hammock..my wife wakes up wuth lower back pain....DO Not Buy this Product...
Comment
Show

Sleep Number Customer Care Review

#988682
1.2
Sleep number erased my comment off their website about their products and customer service. Deceitful and shocking that they would go that low. Comments did not involve cursing or derogatory accusations. Just the truth that they didn't want people to know.
Comment
Show

Sleep Number Bed Review

#987010
1.7
This is an expensive bed. It also is the worst bed that we have ever bought. I wish it wasn't so expensive I would replace it. I will never buy another sleep number bed. I hate it. Can't get comfortable at any setting.and it has a bow in it where I lay. Would give this bed a 10- be aware. It's not as comfortable as advertised.
Comment
Show
Love our new i8. Experience in the store was great, with no high-pressure sales. The salesman completely explained what was returnable, when, and how. For those that claim to not understand their return policies, they either do not listen, or can not read. The bed was...
Read more
4.6
#1023081
Reply to reviews
I watched the qvc folks hype and oversell this bed and I fell for it hook line and sinker. It has been one of the dumbest things I have ever done. Thank god they have return policy and picked it up today. I don't even have the time to go into all of the reasons this...
Read more
2.1
#1020529
Reply to reviews
First off, I like the bed when it comes to comfort. I have had this bed for a couple years now and I do sleep well in it. When I purchased the bed, I purchased the adjustable base with the silloette boards for around the bast unit. It is a split cal king so we have...
Read more
#1020468
Reply to reviews
We got this thing about 7 years ago and one side is sunken in about 2 1/2 + inches. It also is not good even when it works. I have never woken up with such back pain as with this low quality bad design piece of ***. And after looking at the warranty details I find out...
Read more
1.1
I didn't like
  • Unreliable and painful
#1019984
Reply to reviews
I have a Sleepnumber for 3 years and have been complaining about the product for 3 years. I have had servicemen out to my home many times but the problem still continues. Yesterday I spoke to John in customer relations after calling him for 10 days straight. He offered...
Read more
1.5
#1018285
Reply to reviews
Have had our sleep number little over a month, hated it after 1 week. Could not find comfortable number or sleeping position, in more pain than with previous mattress. Called to request return/refund was told must keep 1 month before we can return. Called last week to...
Read more
agrider

agrider If they refuse a return, process a chargeback with your credit card company. It is YOUR money.

Anonymous

Anonymous You have not given it long enough. I hated it after the first month, but it takes longer than that to get it adjusted correctly. They should change the policy to 90 days. B...

3.3
I didn't like
  • Delivery company
  • Bed or the customer service
  • Once they got you your screwed
#1018022
Reply to reviews

Contact Sleep Number

Headquarters Address:
DM Sales Support
9800 59th Avenue North
Minneapolis, MN 55442
Phone:
(888) 484-9263
More

Companies similar to Sleep Number

Top Rated Products Manufactured by Sleep Number

I paid almost $3000.0 for a twin long bed with base that let up at head and foot also massage feature. Sadly I have more than my share of problems. 1st massage feature is really loud I rarely use it what a waste. Now the middle of bed sinks in. Per their suggestion I...
Read more
1.0
#1016519
Reply to reviews