Sleep Number
Reviews and Complaints
Bed separates 2 - 3 inches all the time
Preferred solution: Let the company propose a solution
Omissions in store on refund policy
Sleep Number - Bed Review from Seattle, Washington
Sleep number adjustable base
Preferred solution: refund allowed amount and haul away the entire bed.
Read the fine print of the contract when buying a Sleep Number Bed
The sales person never tell you that there will be a $200 fee if you are unhappy and return or exchange the bed. We started with the P5- hated it after one night sleep- called customer service and then they brought out the I8 after 10 days.
We were never told that there is a $200 exchange fee. After two weeks my husband and I decided that we were the same sleep number and we did not like the middle of the bed (there is a hump between the two air chambers) so we called and returned the I8 as well. We also returned all the bedding and pillows! Sleep number stuff is overpriced and not good quality!
So now we tried out 2 mattresses - hated them and stuck with a bill of $600 for their 100 day trial period! Ridiculous and not at all "Free" to try! I think this company is deceitful in their advertising and their product is terrible!
We felt like we were camping out on air mattresses in our bedroom! DONT BOTHER WITH THESE OVERPRICED MATTRESSES!
- Hidden fees for returns
Sleep Number return policies
Preferred solution: Full refund
Defective Bed!
Preferred solution: Full refund
Worst bed I have ever purchased!!!
- Being conned
Preferred solution: Let the company propose a solution
Sleep Number - Mattress Review from Denver, Colorado
Deep impression in mattress top
I have had quite a bad experience with my sleep number bed and discourage any who are on the fence about purchasing a bed. I purchased a P5 at the cost of $2500.
The bed was comfortable for about 2 years and then the bed started to show a dip right where I lay on my side. The bed got progressively worse until about about a couple of months I couldn't get any sleep on the bed because of discomfort. With traditional beds, you are able to flip the mattress and move it to different positions. Unfortunately with Sleep Number, you aren't able to move the bed at all.
The dip continued to get worse as my hip pain continued to worsen. I contacted Sleep Number about the problem and it was determined that the padding on the Mattress cover was compacted. Because of the quilting design of the bed, there is no way to 'fluff' the padding. They offered a new top for $650!!!.
I refused to spend that much money to have a defective product again in 2-3 years. This was one of the worst investments I have ever made and caution all who are considering this company to steer clear of this problem, Michael S
BAD!!!!!!!!!
My husband and i went to the sleep number store get look in to getting a new bed.(WE BOTH HAVE VERY BAD BACK PROBLEMS) Well we were help right away and found the bed we wanted it was one of the cheaper beds but the sales person was very pushy and talk us in to one of the more $$$$ it had a pillow top so it felt like the bed we had at home but we could adjusted the numbers, the bed was $4,500.00 for bed. with that amount of money i asked a lot of question like if i don't like it then what.
the sales person well you get 100 nights to send it back and it will only be 90.00 to send back so you really don't have to worry. well the bed got dropped off i was not happy, when we order the bed they said it can take up to 2 weeks because the hand make every order once it is placed. Well i can tell you that is a lie, it comes in boxes and you unroll it like a blow up bed and sleeping bag. They put it together and left, i laid down and it did not feel anything like the one in the store.
i talked with my husband and we gave it a two week chance it was so bad i bought a foam cover to help it (300.00). Well 20 days in to it and i could not do it anymore i was sleeping on the coach. I called to return the bed and the guy i talked to told me i had to keep the bed for at lest 30 days i said no one said i had to keep it for 30 day ever. so i asked for a manger and had to say i was going to report them to the BBB to get the bed returned.
she said that she would push the return through and then told me we have to pay to send it back i said i know that but then she said it was going to be 200.00 dollars i said WHAT!!!!!!! i then told her what the sales person and manger said at the store it would only be 90.00 to send it back. She said i don't think they would say that I am now mad mad. so i three way called the store and guess what they said it is only 90.00 to send back.
so the lady was not happy and had to give me that price. but they still scammed me out of hidden fees i paid 4500.00 and will only get 3845.00 back.
I still have not got my money back i called 2 weeks ago and the end was pick up a week ago. STAY AWAY FOR THIS COMPANY THEY BED DO FEEL LIKE BLOW UP BEDS NOTHING LIKE THE ONES IN THE STORE AND YOU WILL LOOSE A GOOD AMOUNT OF MONEY IF YOU SEND IT BACK.
Preferred solution: Full refund
Air Pump Leaks after every procedure to fix it failed
When we first got our Sleep Number bed, we felt it was the best night's sleep we had ever had. At that time we were using it in a water bed frame, but after a couple of years, we purchased a regular style bed and purchased a Sleep Number mattress to go under the upper level and that is when our troubles began.
We have done everything they have told us including the purchase of a new matress for one side to the tune of $100 and it has all been to no avail. One side is fine but the other side leaks air. I have to reset my side every night to 65 and by morning it is at 40 and I am a women weighing n omore than 120 pounds.
Speaking to the Customer Service people do no good whatsoever, as all they advise is to print out the instructions, which we have done and followed to the best of our ability. I would never recommend this bed to anyone but my worst enemy.
Preferred solution: Send someone knowledgeable to my house to fix this problem.
Very poor customer service regarding delivery
Sleep Number Bed Review from Saint Paul, Minnesota
Must pay for fix to a known publicized defect
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I feel bad for everyone that has purchased one of these beds. But I got to tell ya I thank everyone for the warnings and for the all the laughter of reading some of them.
Report your problem to the state consumer protection agency.