Sleep Number - Deceptive sales practices!
We purchased a Sleep number back in March and quickly learned that it was not what would work for us at all. I have chronic pain, and it didn't help my issues, but in fact made things worse.
We were surprised to learn upon calling to return the bed that they will not refund the base, but only the mattress, leaving us over $4,000 in hole. The sales representative said everything but the sheets were returnable, which clearly was not the case, as it was allegedly buried in the fine print.
Now, we will end up returning a bed that didn't work, but am forced to hold onto a base that will be virtually useless on the next bed we purchase. I will never recommend Sleep Number to another person, and will continue to steer everyone I know away from them, unless they rectify their shady sales tactics and issue a full refund.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $4000.
Preferred solution: Full refund.
Sleep Number Pros: Adjustable base features, Pillows.
Sleep Number Cons: Variation on the air pressure in the mattress, Extremely unhappy with the return policy and adjustable base, Cost of the bed, Customer service.
Location: Seattle, Washington
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