Not worth the investment, for $3,751.92 dollars we bought a king size Sleep Number bed only 4 years ago mattress only, no base, and the pillow top has developed sags where we sleep. We spend half of the year in Florida so this bed is not even slept in during that period.
It is extreemly uncomfortable at this point. I would think that with the very little time that this bed has been used it must be defective. The store told me that it was because the setting was too high. Nowhere in the company's literature does it say that firm settings will damage the pillow top!
Why do they have high settings 80, 90, 100 if it damages the top? Yesterday the salesman in the store said that anything over 60 would damage the pillow top. Today the Customer Service Rep. said she would sell me a new cover for $460.00+ dollars a deal because the without my "Limited Warrantee" it is more than $1,100.00 just for the pillow top, this is not the mattress we are talking about, just the pillow top.
The service rep, stated that the new one will not sag because it has evolved into better product.
A product that advertizes a 20 year bed, should not need a $1,100.00 pillow top mattress cover after the equivelent for 2 years of use. Stay away
This person wrote the review because of damaged or defective of sleep number mattress protector from Sleep Number. Reviewer claimed that he or she lost $3751 and wants Sleep Number to offer any options to resolve the issue.
The most disappointing in user's experience was painful back, quality of materials and no product longivety. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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