Not resolved

I ordered the bed on 5/30 and had set delivery date for 6/12. Three days before delivery I received a voicemail informing me that my delivery had to be delayed due to production problems and was rescheduled for 6/26 delivery.

I received notification days before the 26th that it was confirming delivery. Then on the 26th within the delivery window I get a phone call saying that the bed would not be able to be delivered due problems in manufacturing again, The rep. said that they could reschedule for the 7/13. Because of our work schedules I had to rearrange for a later date with no guarantees that it will come on that 3rd date.

We may end up cancelling the order after all as I think about it more.

I feel it was really poor customer service to not keep me better informed. I inconvenienced other people to arrange being here for this delivery.

Product or Service Mentioned: Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

Company wrote 0 public responses to the review from Jun 26, 2017.
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