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My nightmare started on October 3rd 2015 when I ordered an i8 Flex Top 2, two pairs of sheets and a mattress cover, $7,000.

The manager told me that Sleep Number had installed new computers several weeks previously and they were having a big problem with them!!

After waiting an hour for him to place my order, he told me he could not enter it into the computer, but he told me he would do it as soon as the computers allowed him access, and then he would e mail me the receipt and paperwork.

It took 7 days to get the order into the computer!!

In mid October Customer Service called to advise my bed would be delivered 11/12/2015.

11/11/2015 Customer service called to confirm delivery the next day,

11/12/2015 Customer Service called to tell me there was a problem, my bed had not been ordered.

11/13/2015 called to speak to a supervisor. Call took 30 minutes before anyone answered, I was told I had called wrong department, they would put me through to a supervisor. Another 30 minutes on hold, I was told they had connected me to wrong department, they would transfer me. 40 minutes on hold I gave up.

11/17/2015 Repeat same process, 30-40 minutes wait every time, transferred twice. Spoke to Supervisor who gave me $400 discount not to cancel, which I accepted. Told him I would be out of the country until 12/1/2015, don't arrange delivery until after that date.

Arrive back 12/1/2015 my answer machine is full of messages.

They had tried to delivered my bed 11/28/15, truck sat outside my gated community for an hour in the morning and again in the afternoon. Dozens of messages from Customer Service before, during and after 11/28/2015.

12/2/2015 called Customer Service, on hold 30-40 minutes, eventually when I spoke to them I explained the events and asked them to look and see if there were any notes in the computer referencing that I would be out of the country until 12/1/2015.

Customer service said "Yes, the notes are in the computer"!!!

Arranged delivery for 12/10/2015.

12/10/2015 bed arrived. They dismantled my existing Sleep Number bed and stored it in my garage, then they began assembling my new bed and at he final stage they discovered the bed was missing parts, and could not be installed. They dismantled and removed the new bed and reinstalled my bed.

12/16/2015 I called customer service, on hold for nearly an hour, when I got through I canceled my order. I was told refund would be back in my account in 2-3 days.

12/31/2015 still no refund.

Now on to the two sets of sheets and mattress cover. I got my first e mail to advise they had been shipped and a tracking number on 10/15/2015. What a joke!!

I got about 20 repeat e mails over nearly 3 months. Not one of the tracking numbers they sent was a valid number.

The e mails told me that all three items had the same tracking number, so it made sense that they had been shipped together.

I got one set of sheets after a month, the mattress pad after two months, and the final set of sheets one week after I canceled my ordered!!!

Finally I should add. My store manager where I purchased was very good. Unfortunately despite the fact that there must be thousands of disgruntled customers calling Customer Service, the store manager does not have a direct telephone number to call Sleep Number, but has to go through the same ridiculous wait times.

That alone I find unbelievable, and lets you realize how out of the loop this company is.

The CEO should be fired, 5 months and their computer system does not function.

Stay away from this horrible company!!

Reason of review: I can only choose one of these options, but most of them apply!.

Location: Parkland, Florida

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Yes but what about the product itself?

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