Should have read reviews before purchasing. Very poor customer service.
Was told there was at least 4-6 weeks wait. Almost two months later this was the week of delivery and today was the day. Like many reviews on here, I took off of work anticipating the delivery of my much anticipated bed. Got up this morning, removed old bedding outside to help with the process of removal.
Moved furniture in the living room to make an easier path for new installation in the bedroom. Now we wait for delivery. About 30 min. to an hour before window of delivery, received a call for re-delivery.
Was very disappointed for the lack of customer courtesy. Couldnt call at least a day or more sooner. Then attempted to talk to customer service, was transferred back and forth at least 3-4 times before getting hung up on/disconnect. Then called back and started the same process all over again.
Keep in mind while having me on hold for times up to an hour. After experiencing this, I decided to stop my purchase all together because I can only imagine what my hassle will be down the road if something happened to be wrong with the product. Therefore I was told I was being issued a refund for everything except the sheets ect. that needed to be shipped back (understandable).
I have not yet seen any electronic refunds to my account just yet, but I will give the benefit of the doubt and wait 3 days to a week before I move forward contacting the BBB (Better Business Bureau).
Hard to believed that a million dollar business does business like this. Same excuse as stated by many others that sleep number is having a major computer overhaul.
Reviewer is in happy mood. This person stated that there is a room for improvement of no courtesy call day or longer before missing work. Please contact the author of this review to discuss "not a bit happy" of sleep number bed. Sleep Number needs to read this review and look into the issue (if any) according to poster's claims.
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