Sleep Number
Sleep Number Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sleep Number has a 1.9 star rating from 405 reviews with 29% likely to recommend; consumer sentiment is largely negative and many cite delivery, warranty, and service failures.
Positive Feedback
Reviewers praise the bed features: adjustable raise and lower, showroom experience, and location value, and some report helpful individual service interactions.
Negative Feedback / Risk Areas
- Frequent Sleep Number customer complaints about poor customer service and missed or delayed deliveries.
- Repeated issues with pumps, electronics, and prorated warranty repairs with unexpected charges and refund disputes.
- Confusing return terms, high price level, and long waits for replacement parts or technicians.
Key Takeaways for Future Customers
- Read Sleep Number reviews and contract fine print about returns and prorated warranties before buying.
- Expect potential service calls, repair fees, and slow replacement parts when relying on customer service.
- Consider refund policies and delivery reliability; demand clear billing and confirmation at purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sleep Number has a 1.9 star rating from 405 reviews with 29% likely to recommend; consumer sentiment is largely negative and many cite delivery, warranty, and service failures.
Positive Feedback
Reviewers praise the bed features: adjustable raise and lower, showroom experience, and location value, and some report helpful individual service interactions.
Negative Feedback / Risk Areas
- Frequent Sleep Number customer complaints about poor customer service and missed or delayed deliveries.
- Repeated issues with pumps, electronics, and prorated warranty repairs with unexpected charges and refund disputes.
- Confusing return terms, high price level, and long waits for replacement parts or technicians.
Key Takeaways for Future Customers
- Read Sleep Number reviews and contract fine print about returns and prorated warranties before buying.
- Expect potential service calls, repair fees, and slow replacement parts when relying on customer service.
- Consider refund policies and delivery reliability; demand clear billing and confirmation at purchase.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Still have not gotten my order from Christmas
Worst ever. I bought an outfit for Christmas, and now I'm told that I won't get it until the middle of March.
What the *** is that? It's not even gonna be cold by then, and it's a sweatsuit.
User's recommendation: Don’t order from this consumer unless you plan on waiting a long time for your order
Morgantown, Pennsylvania
*** after sale service
We've had our king bed for 15 or 20 years and are happy with it. Customer service however is another story.
I've had to wait anywhere from 15 minutes to an hour or so for someone to speak with to purchase replacement edge foam for our mattress and then go through the arduous process of creating a customer file which they somehow could not find. A week ago after enduring the interminable waits at least two times (not including the times I gave up and hung up), I ordered the foam and was told I would see it in 7 to 10 business days and that I could follow the shipment with the tracking number. After a week, there is no number posted and I am not waiting around again to find out why. Secondly, a few years after purchase we tried to get replacement controls four ours as the LCD readouts were shot.
I was told that I'd have to replace the compressor and that with consideration for the remaining warranty it would only cost $172.00. What?! I just need the LCD's replaced not the whole compressor system. We opted to forgo the numbers and have done quite well.
Again, the bed is fine, the attention to customer service is atrocious. Buy the bed but abandon hope of service after the purchase.
- Bed
- Lack of timely response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Incomplete Delivery
Company fixed the issue and I have been provided with apology. Reset my account and apologized.
Sleep Number has contacted me and will be out next week to rectify the issue. I will update once that is completed.
You can either reach me via email any time or after 3:30 PM EST.
Thank you.
G. D.
Preferred solution: I want someone to come and complete the job I paid for. I want my bed to operate properly FROM the app.
User's recommendation: Hit or Miss on Customer Service
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Verified Reviewer |
Buffalo, New York
Worst waste of $6,000 imaginable
We ended up being redirected once again to Sleep Number Customer No-Service, which acknowledged that an air chamber needed replacement, and then ghosting me. Repeated attempts over the past few years have failed to resolve the issue.
We still have half a bed, which means my wife and I can't sleep together. IMHO Sleep Number stands for "Counting the money these stupid consumers give to us, for a promise of better sleep which we can not fulfill".
To mo one’s surprise, Sleep Number has read this review - and then totally ignored it.
The Store Manager had already told me to pound sand because I did not want to spend half my waking time being a rewards member.
Many calls and chats (as recently as last week) to Customer No-Service confirmed the problem.
Each time. I was promised a replacement that never materialized. When I inquired about the replacement, I was told to get lost.
This is the absolutely worst waste of $6,000+ imaginable. The Sleep Number bed is so useless, we will have to purchase yet another bed and put this bed out on the curb,
If you like air beds.
get a Coleman camp bed. It last much longer and Coleman actually stands behind its products.
- Good idea
- Poor quality and poor customer service
User's recommendation: Buy any bed other than Sleep Number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI made an appointment for a tech to come to my...
I made an appointment for a tech to come to my house to see what was wrong with my bed. My time window was 12:30-3:30 I was charged for the appointment before they would book it.
Well, guess what no one showed up. I called Sleep Number several times today- I was assured they would be here. I got my first message at 9:30-they are on their way. I have waited all day for a no show and now I have to drive for 3 hours.
I will never buy another sleep number bed. How am I supposed to get my bed fixed if Sleep number doesn't furnish the support they promise?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy new internet service will not sync with my bed controls.
My new internet service will not sync with my bed controls. They sent a new remote control assuring me that it would replace the APP/IPhone control.
It did not.
Better understand their product and its capabilities and shortcomings BE CAREFUL. Don't expect all the chat bots to understand your questions.
Mattress Pumps Defect
Mattress pump doesnt work, when lying down it doesnt work anymore, one side of the mattress has to hold the mattress down to keep the mattress stable while adjusting it.
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Verified ReviewerLousy sleep number sheets
We have purchased at least four sets of sheets from sleep number directly. Two of the sets of sheets have shredded.
I could send you pictures. The company should be ashamed that theyre producing such expensive poor quality sheets.
It doesnt match sleep number beds and their reputation I have heard nothing from the company and dont expect to. Very disappointing.
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Verified Reviewer15 year warranty that's no good
Wasn't told the 15-year warranty is prorated after the first year; you pay an additional 5% every year after the first for warranty issues, plus shipping. Will never buy from them again.
- Can be ok when it works right
- Way to expensive warranty not good
Preferred solution: Free warranty replacement
User's recommendation: Do not buy a sleep Number bed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Issaquah, Washington
4 Delivery Reschedules and Still NO Bed Yet
Purchased a Sleep Number bed on 12/27/2024 (paid in full at that time). Sleep Number has rescheduled the delivery of the bed four times for various reasons.
Their customer service is horrible.
The next delivery date is 3/11/2025. I would recommend that you do not purchase a bed from this company; they don't care about their customers.
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy a Sleep Number Bed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashua, New Hampshire
Bad customer service
I didn't get any where with them. Got a new mattress and love it. Git it from Siena.
I purchased a sleep number bed in 2016. Ten year warranty.
2022 my pump failed. I would have to pay $500 for a new one, plus pay for a tech to come out. I'm now getting rid of it 8 years in, to find out they set the bed up wrong in 2016. I've been sleeping on it WRONG.
The pillow part was on the bottom.
My hoses were on top. DO NOT BUY A SLEEP NUMBER BED!!!
- No pros
- Suck
Preferred solution: Apology
User's recommendation: Don't buy one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is my refund?
Bought two orders from them. Both sizes didnt fit returned items refusing to give me a refund. Had to call credit card company to stop the charges.
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Verified Reviewer |
Woodbury, Minnesota
They took my money for a 24 hour turnaround on a remote for the bed for a person that is bedridden. The remote did not come for 2 days. Talked to the corp too DO NOT BUY HERE
Care about human beings! They took my money and do not care that I almost died. Please, if you have a customer service need, do not use this company!
- San antonio was helpful
- Corporate does not care
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Verified ReviewerReplacement pump defective
My pump was damaged in a flood from Hurricane Helene. I bought a replacement for $218 from Sleep Number, and all it did was let all the air out of the bed.
I had an online chat with Jason V and told him that this pump was a replacement purchased within 30 days and did not work. He told me I had to buy another one at the 'special price' of $218.
I have managed to use a small electric camping-style pump to get air back in the bed, but now I just want my money back. Apparently, this won't be easy, and it was clear that Jason wasn't listening or had orders to extract more money from me.
- Bed is fine
- Replacement pump was defective and no refund offered
Preferred solution: Full refund
User's recommendation: The bed has been OK but don't count on any service after they have your money.
Blue Ridge, Georgia
Never heard back with promised reschedule of service to replace pump that was sent broken
I ordered a new pump for my bed as recommended. When service came out to install it it was broken so they told me they would order another one and notify me when it came in so I could schedule another appt for installation and I would receive an immediate email summarizing status,
However I have received nothing.
Dont know if the part was ordered or when they are coming back to install.
And I Tired of. Being without a bed, please help
Ive received no email and no min
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my mobile signal back
Before my signal lost, call my wife to locate her, and then, I call it again but my mobile no. has lost signal last January 20, 2025
User's recommendation: I want my mobile signal back
About
Sleep Number bed is a company that produces Sleep Number beds as well as bedding accessories and foundations. Sleep Number is run by Bill McLaughlin who is the President and CEO of the company. It has almost 7 million customers all over the world who tried and use Sleep Number products. Sleep Number beds excel by the ability to become softer or firmer on each side so that even couples could choose separately their own level of comfort. Also, Sleep Number bed is the one that was clinically proven to relieve back pain. In addition, among the broad selection of sleeping goods, Sleep Number offers natural antiallergenic pillows and bedding.
Sleep Number is ranked 69 out of 622 in Bed and Bath category
USA
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