Sleep Number Reviews

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Ordered my second sleep number bed in the last 3 years in Richmond VA. in store transaction went very well. That said. They could not ship my bed in less than 3 weeks. No big deal. I will patiently wait it out. 3 weeks later my delivery day rolls around. My delivery...
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5 comments
#2022197

Yawnnnnnnn Is this the best you can do for a public appearance? What a joke....

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ID
#2395835 Review #2395835 is a subjective opinion of poster.
Location
Three Chopt, Virginia
Service
Sleep Number Customer Care
Pros
  • Best bed ever
  • Best sleep ever
Cons
  • Worst customer service ever
  • No answers from sleep number
  • Total customer service apathy
Loss
$680
Preferred solution
Deliver product or service ordered
Most helpful review
New Reviewer
This has to be the worst bed we’ve ever slept on and the worst company with shady policies we have ever dealt with. Be prepared to be out money should you buy the bed and then more than likely hate it. Things you need to know that will not be explained to you: 100...
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44 comments
#1721405

This bed is a scam! So overpriced!

$199 mandatory delivery fee and a $199 return pick up fee! Out $400 just because the bed wasn’t for me. Had to sleep in quest room until 30 days was up as well. I would not recommend this to anyone.

It’s not even that comfortable of a bed even with a thick topper.

Feels like you are sinking in when the number goes down. Doesn’t really make it softer.

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ID
#524912 Review #524912 is a subjective opinion of poster.
Product
Sleep Number Mattress

Haven't received my return label for my sheets

I need to return sheets and cant seem to get anyone there to send me the return labels I need for the box!
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ID
#2727570 Review #2727570 is a subjective opinion of poster.
Location
Milford, Delaware
New Reviewer

My mattress deflates ALL THE TIME

Original review updated by user Jul 28, 2021
Loved the mattress the first few years. Now it randomly deflates in the middle of the night on one side or the other. Its an overpriced air mattress. Ive spent a ton of time on youtube to troubleshoot it myself and on the phone with their customer service. Ive tried all of their tests to see what part is failing. They wont send someone out without charging me. They arent totally sure what part is broken but want me to pay for the part they think is broken but that is final sale. Seriously??

User's recommendation: DO NOT PURCHASE.

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ID
#2720804 Review #2720804 is a subjective opinion of poster.
Product
Sleep Number Mattress
Cons
  • Glorified camping mattress
  • Broken air pump
  • Replace your own warranted parts
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

No call / No show delivery

We purchased a sleep number on 5/18/21. Our original delivery date was 6/12/21. We had to reschedule. Our new delivery date was 7/21/21. They no-called no showed. I call customer service, transferred 3 times, hung up on once, I finally get to speak with someone and they cant help and will have to call back tomorrow. Without any explanation as to why delayed. Soon after call, I receive an email stating delivery would not occur until 8/11/21. We spent $4,000 on a bed and all weve received is dishonesty and no bed. Do not purchase.

User's recommendation: Do not purchase.

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ID
#2702691 Review #2702691 is a subjective opinion of poster.
Location
Cumming, Georgia
Service
Sleep Number Shipping Service
Pros
  • Never received
Cons
  • Spent 4k and never received
Preferred solution
Deliver product or service ordered

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New Reviewer
Two years after purchasing a $4000 Sleep Number i8 King plus a $4000 base, I realize I have paid a fortune for a glorified air mattress that no longer holds air. Sleep Number calls the problem, "NORMAL WEAR AND TEAR". What??!! To fix the problem, (1) I go to store to...
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ID
#2643238 Review #2643238 is a subjective opinion of poster.
Product
Sleep Number Bed
Pros
  • Adjustable air
Cons
  • Too expensive
  • Poor customer service
  • Inferior product
Loss
$8000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

7 days 4 hrs to return my call

last week my bed went flat i called i was told that they will get back to me in 30 min that was 7 days 4 hrs ago since that day i had to call an Amb. 2 times to get up and now in hospital with posibliity of disk surgery cause of sleeping on floor back spasm's do to called concreet floor, 1st don't buy product because they have a lot more problem than they lead on search internet, product should not fail after 1 year cause you set it and forget thier custumer service not relieable at did not return my call till 7 days later, should have been at my door at 8am last tuesday it

User's recommendation: there are more companys out thier with the same product, better prices, and way better custumer services.

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ID
#2641300 Review #2641300 is a subjective opinion of poster.
Pros
  • Agin no pros
Cons
  • Product unreliable
  • Rotten service
  • To much money
Loss
$260
Preferred solution
an apology, for lieing, and now i want all my money back to go buy a regular bed, it took over 3 yrs to buy that piece of C@#P after using the electricl part maybe a dozen time and it fails a year later

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Verified Reviewer
New Reviewer

Costumer service/ repairs

i woke up to flat bed, i had to get help from local amb. to get up, i call sleep number to get resolved the women said i will call back in 30 min that was monday, it is now sunday, i am 23 yr 100% disabled veteran with many medical problems, this why i saved for 4 yrs to buy the bed, i have multiple sclerosis, herniated disc, and list goes on

User's recommendation: there custumer service is the worst there better companys out there better products with 24 they repair or replace the problem.

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ID
#2638825 Review #2638825 is a subjective opinion of poster.
Pros
  • There no pros
Cons
  • Pump failer first yr
  • Price not worth it
Loss
$175
Preferred solution
i want my bed repaired a week ago a public apology, i would rather all my money back, and go buy a reguler bed
We purchased the I8 on April 26th 2021. Order number #950********. The bed was delivered on May 19th with damaged covers which we were told would be scheduled for repair on the 29 May. On the 23 of May we woke up to a flat half of our bed. After calling customer...
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ID
#2619186 Review #2619186 is a subjective opinion of poster.
Location
Saint George, Utah
New Reviewer

Bed leaks after repairs and they want more money

Left side bag leaked air they swapped out the bad and the good right side one to only to leave me with the right side bad. They took the good old one and wont return it but will charge me another 100 to fix it again. Just give a good one or give me back my old good one They dont care about there work the customers are the problem

User's recommendation: Don’t get an air bag they will soon leak.

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ID
#2609861 Review #2609861 is a subjective opinion of poster.
Product
Sleep Number Bed
Pros
  • Compfort when works
Cons
  • Leaks since day one
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service

My husband ordered the package for the bed online, nowhere on the online order form did it say that certain pieces were non-refundable or not returnable. The headboard which came with the bed is considered a final sale. Again the online form never said that, so Sleep Number will not refund the headboard, which is till in it original package. Not happy.

User's recommendation: I would not recommend Sleep Number because they should disclose what items can be returned and which items cannot. Poor customer services.

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ID
#2600574 Review #2600574 is a subjective opinion of poster.
Loss
$755
Preferred solution
Full refund
HI, My order # is 2698****.Hope you could help me. We had a sleep number bed deliver to us This past Saturday.. The delivery tech. wanted to know if they could pick up the disposal mattress Monday as the truck is full. The delivery people were in a hurry to leave and...
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ID
#2600116 Review #2600116 is a subjective opinion of poster.
Location
Pensacola, Florida
New Reviewer

The screw on one of the mattresses is brokenAnd has ripped the underlining of the bed

One of the mattresses started slipping down in the morning it would be a half inch to an inch lower than my side of the bed my husband looked at it tonight and the screw thats holding it together is ripped and its also about the underlining of the mattress I need someone to come and repair it as soon as possible
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ID
#2594203 Review #2594203 is a subjective opinion of poster.
Location
Union, Ohio
Preferred solution
Let the company propose a solution

Warranty

I've owned my sleep number mattress now for 3-years and I have had one after another manufacture defect. Sleep number will pro-rate you for the years you have owned your bed and will charge you hundreds to fix any little issue. Once the issue is fixed, they will no longer warranty the part. I would recommend never buying a sleep number due to no real warranty and the product is not durable.

User's recommendation: Never buy a sleep number.

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ID
#2567162 Review #2567162 is a subjective opinion of poster.
Location
Kuna, Idaho
New Reviewer

Complaint has now been addressed by Marissa at headquarters

Already been addressed by Marissa at headquarters. Status remains to be seen.I have called concerning my issue yesterday. I am now giving time to see how things develop. Its not my desire to give a negative review to any company until after Ive given them time to address my concern.

User's recommendation: Still pending.

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ID
#2514394 Review #2514394 is a subjective opinion of poster.
Product
Sleep Number Bed
Loss
$149
Preferred solution
Let the company propose a solution
New Reviewer

Sent back

After the torture and pain we endured that bed is being picked up. Going back. Not worth it most expensive bed and never have we been so miserable in our entire life. We waited to buy the perfect bed, consumer reports you name it

User's recommendation: Learn your # then buy a Casper!

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ID
#2505547 Review #2505547 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Service
Sleep Number Part Replacement
Pros
  • First 2 months
Cons
  • Limited warranty and poor customer service
  • Product does not function as described
Loss
$198
Preferred solution
Full refund
New Reviewer

Order

I did not go through with the call. I was not pissed I was merely calling them to check on my order delivery. Had the wrong number obviously
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ID
#2504876 Review #2504876 is a subjective opinion of poster.

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