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Pissed Consumer Interviews ?

We purchased our P5 sleep number bed on October 15, 2017. The salesperson was very pleasant and seemed knowledgeable. We were not pressured into buying. We took our time and tried out several models before settling on a queen sized P5. I suffer from severe Rheumatoid Arthitis and we were seeking a solution to help me rest better. Our bed was delivered on Saturday October 28, 2017. On the day of delivery I purchased a set of queen sheets and a Inbalance cooling layer. I was told it would help since my RA meds make me sleep hot at night. Our own personal queen sized sheets would not stay on the adjustable mattress once it was installed. Immediately the ease of use of our remote was questioned. At times it was unresponsive and would show a wild techo screen of squares. It was later found to be cracked aound the middle and was eventually replaced. Hard to believe your local store does not have an extra remote lying around in stock to get a new install going... The first night I noticed that the bed did not feel anything like the same size display model at the local showroom. From my initial trip into the store to inquire about the problem I was told that I must give the bed at least two weeks for my body to adjust to the new bed... I laid down on the queen sized P5 adjusted to my 'sleep number' and went home and tried to recreate the same adjustment... My bed in my home felt hard... depending on the setting... it was varying levels of FIRMNESS... it hurt my shoulder, rib and hip to lay on my side... lower sleep numbers resembled a hammock, bottomed out effect in the bed... if I got up out of the bed without returning it to 100, it looked as if I had a bottomless pit in my bed. I made over a half a dozen trips into the local showroom trying to figure out what was wrong with my bed. I was instructed that I could not return my bed until I had had it for at least 30 days and adamantly reminded that I would be stuck with the base, so I should just try and make it work. I did everything they asked, instructed and told me to do... to no avail. Customer service was a joke. No one seemed to ever know anything about the history of my complaint and I was forced to start over each and every time... this was stressful and frustrating. The only way I could tolerate the bed enough to doze off from time to time was to lay on my back COMPLETELY STILL in the middle of my air chamber on a setting I was not comfortable with. Finally in November the decision was made that maybe something was wrong with the bed and a piece of foam for under the air chambers and a piece of foam for on top of the air chambers was ordered.. These parts took over a month to show up. On December 9th the customer service rep promised me that someone would be there on December 26th to install these parts onto the bed once they had arrived at my house. Via email while travelling Jeff received emails that said that someone would be at the house December 30th and the December 27th. Jeff stayed home from a switch all day on December 26th and no one showed up. The morning of December 27th we received a call from a service tech stating he was sitting outside my house and someone needed to let him in because there was a car in the driveway. We were both at work, and my 16 year old's car was in the driveway but no one was home... and if she had been she is not 18 and no one called to verify an appointment ahead of time. A call was made regarding the December 30, 2017. No such order was in place. The customer service rep told me I should fix the bed myself, that there was an email she could send to walk me through it... Severe Rheumatoid Arthritis.... Long story short... (lol) we were assigned to a lady who would supposedly take care of our problem... Annalisha told me I should fix the bed myself, that I had no reason to complain if I wasn't willing to try and fix it myself... I ask you, if you paid over $4000k for a bed, would you expect to have to fix it yourself...? Day 1 through day 69 were spent in sheer agony, my rheumatoid arthritis worsened from lack of sleep and pain associated with trying to rest. On day 70 when the service tech showed up to install the foam pieces we were given as a band-aid to try and fix what I considered to be a defective bed... we remove sheets, Inbalance layer, mattress, a foam piece thats probably 2-1/2 inches total in height... and lo and behold what do we find but a HUGE water stain on my air chamber... it was wet, not damp... the foam above it had moisture... this is day 70 of being in the house. The first words out of the service techs mouth were... " You have a leaking air chamber.." He excuses himself to call it in... He also said the foam to add to the top of the air chamber was too small. This was the last straw for me. Autoimmune Rheumatoid Arthritis... means that I cannot tolerate mold and that's all I could think of was this will eventually mold, no matter how much it has been treated with antimicrobial it will eventually mold. There was nothing the service tech Taylor could do for the bed, we let it dry out some. I placed a towel between the foam and air chamber for awhile to soak up what I could before we had to eventually put it back together. My confidence in the Sleep Number company was completely ruined. I had to apologize to the service techs as I was frustrated and started to cry. I am at the end of my rope and after a long discussion with Jeff we decided to return the entire system. From the local store manager who was forceful and at first helpful, she quickly became defensive and contradicted herself, to the district manager who couldn't be bothered with my seemingly trivial problems and who eventually hung up on me while I was still talking, to the returns associate who had me completely in tears before admitting to us that for a $300.00 restocking fee we could in fact return the base along with the mattress... This feels like insult to injury, but when you haven't slept in over 70+ days it seems like a small victory... Why do I feel like I have been attached to another object by an inclined plane, wrapped helically around an axis?
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Sleep Number - Custom Sheets do not wear well

I have had my sleep number 360 King for about a year. I bought two sets of sheets. Obviously I can only get them from sleep no because of the split head design of the bed. BOTH fitted sheets have torn. These were expensive sheets. I believe I paid $200 and they have not lasted even 1 year. Defective product. I washed them on gentle cycle in wash machine. This is a terrible product. I would like a replacement of two fitted sheets green and blue. We bought the bed in Phoenix we live in Prescott AZ. Who do we need to call cause the sales people won't do anything once we got the bed.
3.3
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
I liked
  • Great delivery and set up
I didn't like
  • Extremely poor customer experiencewaste of money and time
#1447478
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Sleep Number - Poor quality

Sleep Number - Poor quality
Sleep Number - Poor quality
Sleep Number - Poor quality
First of all I think the reviews on the sleep number site are fake. It took me an hour to find the option to add a review and once I finally posted it, it is nowhere to be found. We have owned a p5 for approximately 7 years. It has become very uncomfortable so decided to look under the zip top mattress pad. I discovered that the foam between the mattress top and the air mattress has deteriorated and has obviously been that way for awhile. It is discolored, split, and “crumbly “. I was charged $163 with 56% of warranty applied to order another piece of foam. We have always had a sleep number mattress pad protector on the mattress and have taken good care of it.
1.8
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1442169
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Sleep Number is all marketing, no product and the company is ok with that.
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Anonymous
Nin

It is a an air mattress with a covered with foam. And for monitoring your sleep, you can buy wearable device that can do more since the device is directly connected to you bod...

1.0
#1441618
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Sleep Number - Bad customer service!!!!!! No refund! Not work with you!

I bought a pillow for support due to neck and shoulder pain. Out of three pillows none of their pillows helped and they refused to refund me my money back! This occurred in a matter of less than ten days!!!!
#1436688
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We are losing $2500 plus all the pains and damages trying sleep number bed. The worst mattress ever, I tried to hold on for almost 3 months because their ad says it will adjust to your body or your body will adjust to it. My back and my husband’s back never quit...
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Anonymous
Jack

It is a "glorified air mattress" as some people call it. You can buy and air mattress and put a higher quality foam on top of it. Why are you spending $2500 on air mattress. O...

#1434504
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My P 5 mattress and Flex-Fit base where delivered on Dec.14,2018 close to the time they had given me. When the techs opened the box one side rail was completely broken (the techs took photos will I watched and listed to his supervisor as the talked, I talked to the...
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Anonymous
Anonymous

Boy never seen a company like this if I was on the board I would fire Kelly the CEO she should be embarrassed By the why this company runs they can’t get the basics of things ...

2.4
#1424314
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We purchased our Sleep Number P5 a month ago. I noticed that I was waking up with bites and dismissed the idea that it was our brand new $8,000 bed. I finally broke down and called an exterminator and they discovered that we had bed bugs in the mattress and the frame....
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#1424307
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I have lupus when we went in the Amarillo store to purchase we made this known. The sales rep told us if we didn’t live the bed we had 100 days to return it. Waited 2 weeks for them to deliver it just to get it in our house and hate it! It wasn’t anything like the bed...
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GlassNewfoundland
GlassNewfoundland

I'm thinking about canceling the rest of my order, talked to the salesman on Sat. 15 after receiving damaged flex-fit 3 base on Dec 14. He set an email to have a customer serv...

1.2
#1420113
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I bought this bed due to back problems. I went in just for a mattress and left with a bed frame as well. Big mistake! The sales lady told me if I wasn't satisfied I could get a refund what she neglected to say was that the frame was not returnable and there was fee to...
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#1419803
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Contact Sleep Number

Mailing Address:
DM Sales Support
9800 59th Avenue North
Minneapolis, Minnesota 55442
United States
Phone:
(888) 484-9263
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Sleep Number Products and Services

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Sleep Number - I have a queen silver edition that seems to say in the middle

The bed sags in the middle
#1417342
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