Set aside at least 2 hours if you call their customer service and then expect no results. There is literally no service repair service.
If you have issues, you spend 60-90 minutes on the phone only to have them sell you potential repair parts for you to install yourself. Less than 3 yearS after spending over $3K on a bed, it no longer regulates the air. Sometimes increases and sometimes decreases on its own overnight.
This leads to arising with a sore back. I would never give this company another dime based on how they treat their customers have a purchase.
Product or Service Mentioned: Sleep Number Bed.
Reason of review: Damaged or defective.