Set aside at least 2 hours if you call their customer service and then expect no results. There is literally no service repair service.
If you have issues, you spend 60-90 minutes on the phone only to have them sell you potential repair parts for you to install yourself. Less than 3 yearS after spending over $3K on a bed, it no longer regulates the air. Sometimes increases and sometimes decreases on its own overnight.
This leads to arising with a sore back. I would never give this company another dime based on how they treat their customers have a purchase.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss damaged or defective of sleep number bed. Sleep Number needs to read this review and look into the issue (if any) according to poster's claims.