Sleep Number Bed Review from San Diego, California

I've had this bed for approximately 9 years and just discovered mold growing in the air hoses.My mom has one as well and recently had the insides replaced because the foam was covered with mold.

After a quick google I learned this a common issue with this bed and they have never issued a recall, which I believe they should have. My bed is currently outside on my porch because I believe it's a health issue. The customer service rep first told me that it is impossible for there to be mold in the air hose or air chambers because they are sealed. I told him I'd love to send him my airhoses so his company could see first hand the mold growing inside.

He continued to deny that there could be mold growing in there. Regardless of his denial he still offered to send me a new pump and air chambers, but he made it sound like he was doing me some huge favor by replacing these parts. At one point he said "these calls are being recorded and I have you on recording saying that your mom bought you the mattress, so technically your mattress is not warrantied, but I'm making an exception for you." Hmm, so you are telling me that if this mattress was a gift there is no warranty?? This really pissed me off, first of all isn't it illegal to record a phone call unless you tell someone?

So this guy was either lying or the company has illegal practices.

In the end I told the guy that I didn't want any replacement parts, I wanted him to tell the higher ups in the company about this problem and that they should address it.I plan on throwing this mattress in the trash.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Delivery Service
Price Affordability
Product or Service Quality
Customer service
Value for money
Diversity of Products or Services
Style and Design
Advertised vs Delivered
Exchange, Refund and Cancellation Policy

Reason of review:
Bad quality
Product or service
Sleep Number Bed 5000
Review category
Furniture and Decor
review #918106
Had an experience with Sleep Number? Submit review ›
Helpful? 2 Yes 2 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Sep 21 #1216421 Irving, Texas

If there is no air dryer, or faulty air dryer, on the compression unit moisture will get in and could cause mold.

2 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Sleep Number. However, many companies do monitor reviews on our site.

You were reading a complaint about Sleep Number.
Filing a new complaint about