Product: Sleep Number Customer Care Clear all filters (0 of 56 reviews match)
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I bought this bed due to back problems. I went in just for a mattress and left with a bed frame as well. Big mistake! The sales lady told me if I wasn't satisfied I could get a refund what she neglected to say was that the frame was not returnable and there was fee to...
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Sleep Number Customer Care
#1419803
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Wait until you have to return the Sleep Number bed...It's a process. Terrible customer service, plus they charge you $199 to deliver bed and $ 199 to pick it up and you are stuck with the overpriced accessories they convince you that is important. Even the Customer...
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1.2
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Sleep Number Customer Care
#1398664
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I scheduled a pick-up to return a non-functional bed frame. On the day of the pick-up, and the person showed up in Arizona, at the address on my account, instead of in Wisconsin, at the address where the bed has been delivered and where I needed the frame picked up. I...
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1.5
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Sleep Number Customer Care
I liked
  • Salesperson
  • Mattress
I didn't like
  • Delivery problems
  • What i was sold
  • Delivery
#1380267
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Resolved
They are good at their SCAM trade. Bought a new C4 with the flex fit 2 base. Not only did they show up at 7:30 PM on a Friday (9-07-2018) to install it, it has not worked correctly since. My wife has MS and we bought this to help her with the spasms she has in her...
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1.1
Product
Sleep Number Customer Care
I didn't like
  • Nonexistent customer service slow and expensive
#1358796
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Bed ordered AUGUST NINETH . Should have been delivered on SEPTEMBER FIFTH. Called wrong number to set up delivery time. Left residence before they said they would. Never went into the retirement community to ask for resident. THREE hour wait on hold to talk to someone....
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Anonymous
Anonymous

I am having the same issue today they said they would wait 15 mins for us to get home from a childs soccer game and they didn't now they want us to wait until october for deli...

PessimisticKestrel367
PessimisticKestrel367

STORE NOT THE ISSUE. DELIVERY IS THE PROBLEM !!!!!!!!

2.8
Product
Sleep Number Customer Care
I liked
  • Very helpfull sailes rep
#1347808
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Don't buy any of these beds used because if the original owner doesn't have their order number or original email, you can't get full functionality and the company won't help you! Waste of money!!! We tried calling customer service several times to no avail. They wanted...
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1.0
Product
Sleep Number Customer Care
#1260522
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King four poster bed frame and a sleep number mattress to go into the bed. We ordered the mattress in Dec 2017 and it was delivered and set up on the 22nd (the setup took less than 10min). we did not have the bed frame yet, we didn't find one we liked for a month or...
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1.0
Tysons, Virginia
Product
Sleep Number Customer Care
I didn't like
  • Fraudulent sales practices
  • Service sucked
  • Customer service was rude
#1253307
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Sleep Number sent a representative out to look at the bed. They picked up the mattress and tried to replace it on the bed. I asked - Do you have to pick up your mattress everyday? It's unacceptable, especially as it ripped the sheets. The representative made a phone...
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Sleep Number Customer Care
#1250964
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Bought a new bed and flexi-frame 1 1/2 mos' ago,spending $2,669.12.This amount INCLUDED the fee of $179.00 for the delivery, set-up AND REMOVAL of the old bed. New bed was delivered and set-up 3 weeks late.r I was told by the 2 delivery guys that they were unable to...
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2.1
Product
Sleep Number Customer Care
#1167842
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Sleep Number - Terrible Terrible company

Bought a mattress, it never came Into our home and we have been waiting for our refund for almost a month. Customer service lies and lies more, Shelly Ibach, Reina and Bob are the worst CEO’s. This company needs to be reported to the BBB! With all The run around they have given me, I have decided to get an attorney involved and fight from banks end. More than 15 hours on the phone and they still have our money!!! Never, never purchase a Sleep Number!!!
1.0
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Sleep Number Customer Care
#1153710
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