Manufacturer: Sleep Number Category: Customer Care Clear all filters (41 of 41 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
For the past 3 years I have complained about the softness and I have had people out changing the foam, only it doesn't work.I was told I ordered a soft top when I told the salesman I wanted a firm set of bedding. I was told that I could raise the number to make it...
Read more
1.2
Product
Sleep Number Customer Care
#1070418
Reply to reviews
We didn't know what to do when one of the chambers collapsed in our Queen-Sized Sleep Number bed, which we love and has served us well for 20 years. Two days ago, I had a computer "chat" with Khari, a very pleasant customer service rep. This went well, but she...
Read more
5.0
Product
Sleep Number Customer Care
I liked
  • We love the bed and we love the customer service
  • 1-800 customer service was very nice
#1026139
Reply to reviews
First off, I like the bed when it comes to comfort.I have had this bed for a couple years now and I do sleep well in it. When I purchased the bed, I purchased the adjustable base with the silloette boards for around the bast unit. It is a split cal king so we have...
Read more
Product
Sleep Number Customer Care
#1020468
Reply to reviews

Sleep Number Customer Care Review

#1003922
1.3
Details
NO CUSTOMER SERVICE...wait time for calls can exceed an hour; chat waits 20-35 minutes. I was told someone w/b back to me in 48 hours...it's been 5 DAYS! Don't waste ur time or money.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Sleep Number Customer Care Review

#988682
1.2
Details
Sleep number erased my comment off their website about their products and customer service. Deceitful and shocking that they would go that low. Comments did not involve cursing or derogatory accusations. Just the truth that they didn't want people to know.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Sleep Number Customer Care Review

#977659
1.0
Details
Worst customer service at your king of Prussia, PA location by a employee Jim.
Comment
Show
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money

Sleep Number Customer Care Review from Blue Island, Illinois

#927495
1.6
Details
They deliver a broken remote upon installation and promised a replacement within 2 weeks but never arrived nor according to them had records of such incident . I spoke to customer service on speaker phone with technician present after bed set up.....they blew me off and I have to purchased a new one....basically paid gor it twice. ...what a joke
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
My Brother bought the top bed with the bed frame that lifts head of bed.ress.Delivery guys had trouble installing frame and mattress. No remote. Told my Brother to use his phone to make the frame work..Unable to sleep on mattress. When customer Service notified they...
Read more
Anonymous
Anonymous

It means that your brother read it if he initialed it and should know what it says

Product
Sleep Number Customer Care
#1012139
Reply to reviews
My parents ordered me sleep number sheets for Christmas. They ordered the wrong size so I emailed them since the original packaging was gone. I originally emailed them on 12/29/16. I got my first response from them on 1/5/17 saying that since my parents ordered them...
Read more
2.7
Product
Sleep Number Customer Care
#1004156
Reply to reviews
Sleep Number - Customer Care Review
I purchased one around three years ago for a guess bedroom, I used it twice when my back was bothering me since I can make it a hard solid one, didn't like it, it was very uncomfortable.I didn't mind since it just sits there as an extra bed. In three years it has been...
Read more
1.5
Product
Sleep Number Customer Care
#976099
Reply to reviews
Beware with Sleep Number. I had a similar experience. I got a $100 voucher in an email. At the store we said that we wanted to wait for Thanksgiving sales and the agent said that the C2 never goes on sale and when we said we had a voucher, he said that it might not...
Read more
Product
Sleep Number Customer Care
#974190
Reply to reviews

With Official Company Response

Have spent 2hrs on hold waiting to talk to someone about replacing a air mattress.So much for customer service ,I give it a 0. There are no exuses ,I've spent alot of yrs.In customer service
Read more
SleepNumberCares
Sleep Number Response

I'm so sorry for the trouble you had getting in touch with us, and I want you to know I'm here to help if this hasn't been resolved for you just yet. Just send me an email wit...

2.8
Product
Sleep Number Customer Care
#942415
Reply to reviews
Can't get through to customer service have called 4 different no.All say experiencing heavy load please try your call again later . Tried finding corporate number to turn in complaint can't find poorest customer service I've ever seen...went to local store where...
Read more
1.6
Product
Sleep Number Customer Care
#934079
Reply to reviews
She said the service has not been good . I said I did not spend over $5000.00 to have service like this. She said she would look into it. I can tell you that I would not recommend a sleep number bed just because of the service. Who knows when they will get back to me..
Read more
1.6
Product
Sleep Number Customer Care
#932846
Reply to reviews