Product: Sleep Number Customer Care Clear all filters (45 of 45 reviews match)
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Bought a new bed and flexi-frame 1 1/2 mos' ago,spending $2,669.12.This amount INCLUDED the fee of $179.00 for the delivery, set-up AND REMOVAL of the old bed. New bed was delivered and set-up 3 weeks late.r I was told by the 2 delivery guys that they were unable to...
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2.3
Product
Sleep Number Customer Care
#1167842
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Tried to set up appointment for my sleep number bed to be disassembled, delivered to my new home and reassembled. The only way customer service would open their schedule to see if they had availability was if I paid $340 upfront ($170 to break down and $170 to set up)....
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4.2
Product
Sleep Number Customer Care
I didn't like
  • Customer service
#1131333
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The salesperson said “oh no problem, they will remove your bed.” No not true.The bed was delivered and the set up people said they could not remove the “bed” only the mattress. Being older with back problems, we could not remove the frame. They left the bed on the...
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2.7
Product
Sleep Number Customer Care
I didn't like
  • Deception
  • Indifference to the problem
  • Having to wait for delivery
#1130481
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Sleep Number - Salesperson insisted it would work and it didn't
Sleep Number - Salesperson insisted it would work and it didn't
Sleep Number - Salesperson insisted it would work and it didn't
The salesman Dan continually told us that the only problem with the adjustable bed not fitting was a slay bed and a bed with drawers at the bottom. We took him measurements and photos because our concern was that with the cushioned headboard it would not work. He...
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Anonymous
Jazzy342

Let do it, we need to file a lawsuit against Sleep Number my email address is jazzy342@msn.com please contact me we need to take action. We work to hard for our money. Those p...

Anonymous
Jazzy342

Let do it, we need to file a lawsuit against Sleep Number my email address is jazzy342@msn.com please contact me we need to take action. We work to hard for our money. Those p...

2.0
Product
Sleep Number Customer Care
I liked
  • Bed and adjustable frame
I didn't like
  • Insisted it would work and didnt and cant return
#1102565
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For the past 3 years I have complained about the softness and I have had people out changing the foam, only it doesn't work.I was told I ordered a soft top when I told the salesman I wanted a firm set of bedding. I was told that I could raise the number to make it...
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1.2
Product
Sleep Number Customer Care
#1070418
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We didn't know what to do when one of the chambers collapsed in our Queen-Sized Sleep Number bed, which we love and has served us well for 20 years. Two days ago, I had a computer "chat" with Khari, a very pleasant customer service rep. This went well, but she...
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5.0
Product
Sleep Number Customer Care
I liked
  • We love the bed and we love the customer service
  • 1-800 customer service was very nice
#1026139
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First off, I like the bed when it comes to comfort.I have had this bed for a couple years now and I do sleep well in it. When I purchased the bed, I purchased the adjustable base with the silloette boards for around the bast unit. It is a split cal king so we have...
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Product
Sleep Number Customer Care
#1020468
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My Brother bought the top bed with the bed frame that lifts head of bed.ress.Delivery guys had trouble installing frame and mattress. No remote. Told my Brother to use his phone to make the frame work..Unable to sleep on mattress. When customer Service notified they...
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Anonymous
Anonymous

It means that your brother read it if he initialed it and should know what it says

Product
Sleep Number Customer Care
#1012139
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My parents ordered me sleep number sheets for Christmas. They ordered the wrong size so I emailed them since the original packaging was gone. I originally emailed them on 12/29/16. I got my first response from them on 1/5/17 saying that since my parents ordered them...
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2.7
Product
Sleep Number Customer Care
#1004156
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Sleep Number Customer Care Review

NO CUSTOMER SERVICE...wait time for calls can exceed an hour; chat waits 20-35 minutes. I was told someone w/b back to me in 48 hours...it's been 5 DAYS! Don't waste ur time or money.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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Product
Sleep Number Customer Care
#1003922
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