Product: Sleep Number Customer Care Clear all filters (44 of 44 reviews match)
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Tried to set up appointment for my sleep number bed to be disassembled, delivered to my new home and reassembled. The only way customer service would open their schedule to see if they had availability was if I paid $340 upfront ($170 to break down and $170 to set up)....
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4.2
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Sleep Number Customer Care
I didn't like
  • Customer service
#1131333
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The salesperson said “oh no problem, they will remove your bed.” No not true.The bed was delivered and the set up people said they could not remove the “bed” only the mattress. Being older with back problems, we could not remove the frame. They left the bed on the...
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2.7
Product
Sleep Number Customer Care
I didn't like
  • Indifference to the problem
  • Having to wait for delivery
  • Deception
#1130481
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Sleep Number - Salesperson insisted it would work and it didn't
Sleep Number - Salesperson insisted it would work and it didn't
Sleep Number - Salesperson insisted it would work and it didn't
The salesman Dan continually told us that the only problem with the adjustable bed not fitting was a slay bed and a bed with drawers at the bottom. We took him measurements and photos because our concern was that with the cushioned headboard it would not work. He...
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aliens_amoung_us
aliens_amoung_us

What a horrible experience for you. I have had a Select Number for about 20 years now (on the second one) and I guess I've been lucky both times, haven't had a single problem ...

2.0
Product
Sleep Number Customer Care
I liked
  • Bed and adjustable frame
I didn't like
  • Insisted it would work and didnt and cant return
#1102565
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Sleep Number Customer Care Review

#1003922
1.3
Details
NO CUSTOMER SERVICE...wait time for calls can exceed an hour; chat waits 20-35 minutes. I was told someone w/b back to me in 48 hours...it's been 5 DAYS! Don't waste ur time or money.
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Sleep Number Customer Care Review

#988682
1.2
Details
Sleep number erased my comment off their website about their products and customer service. Deceitful and shocking that they would go that low. Comments did not involve cursing or derogatory accusations. Just the truth that they didn't want people to know.
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Sleep Number Customer Care Review

#977659
1.0
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Worst customer service at your king of Prussia, PA location by a employee Jim.
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Sleep Number Customer Care Review from Blue Island, Illinois

#927495
1.6
Details
They deliver a broken remote upon installation and promised a replacement within 2 weeks but never arrived nor according to them had records of such incident . I spoke to customer service on speaker phone with technician present after bed set up.....they blew me off and I have to purchased a new one....basically paid gor it twice. ...what a joke
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For the past 3 years I have complained about the softness and I have had people out changing the foam, only it doesn't work.I was told I ordered a soft top when I told the salesman I wanted a firm set of bedding. I was told that I could raise the number to make it...
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1.2
Product
Sleep Number Customer Care
#1070418
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We didn't know what to do when one of the chambers collapsed in our Queen-Sized Sleep Number bed, which we love and has served us well for 20 years. Two days ago, I had a computer "chat" with Khari, a very pleasant customer service rep. This went well, but she...
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5.0
Product
Sleep Number Customer Care
I liked
  • We love the bed and we love the customer service
  • 1-800 customer service was very nice
#1026139
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First off, I like the bed when it comes to comfort.I have had this bed for a couple years now and I do sleep well in it. When I purchased the bed, I purchased the adjustable base with the silloette boards for around the bast unit. It is a split cal king so we have...
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Sleep Number Customer Care
#1020468
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My Brother bought the top bed with the bed frame that lifts head of bed.ress.Delivery guys had trouble installing frame and mattress. No remote. Told my Brother to use his phone to make the frame work..Unable to sleep on mattress. When customer Service notified they...
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Anonymous
Anonymous

It means that your brother read it if he initialed it and should know what it says

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Sleep Number Customer Care
#1012139
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My parents ordered me sleep number sheets for Christmas. They ordered the wrong size so I emailed them since the original packaging was gone. I originally emailed them on 12/29/16. I got my first response from them on 1/5/17 saying that since my parents ordered them...
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2.7
Product
Sleep Number Customer Care
#1004156
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Sleep Number - Customer Care Review
I purchased one around three years ago for a guess bedroom, I used it twice when my back was bothering me since I can make it a hard solid one, didn't like it, it was very uncomfortable.I didn't mind since it just sits there as an extra bed. In three years it has been...
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1.5
Product
Sleep Number Customer Care
#976099
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Beware with Sleep Number. I had a similar experience. I got a $100 voucher in an email. At the store we said that we wanted to wait for Thanksgiving sales and the agent said that the C2 never goes on sale and when we said we had a voucher, he said that it might not...
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Sleep Number Customer Care
#974190
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