Sleep Number Innovation Bed Reviews

1.4
(5 reviews)
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We went to sleep number, spent 6200. 00 on a bed. The guy who sold us the bed was short handed that day.. He did not review the return policy's. He was too concerned with trying to sell us everything he could. We bought I8, it could not be delivered for 2 weeks. The team came in set up the bed in 20 mins. Did not show us how they set it up. They kept us away. That night we set up our numbers, my husband and I both had a...
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00 spent on the I8 split top king and is more uncomfortable than the $2800.00 bed i am trying to replace. They don't tell you that you can't return the $1500.00 adjustable base because another company makes it, and that in itself will discourage returning the bed. Wish I had just returned the over priced gimmick bed and ate the $1500.00. I had moved to new home and took bed apart and put back together no problem but, my god just a crapping air...
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We have had our king mattress replaced twice and the mattress should be replaced for a third time, but there seems to be no point. The mattress does not stand up to the adjustable bed frame. It causes the mattress to sag severely. Even the air chambers cannot fix the sagging foam. For the first replacement, technicians came to our house, made the exchange and hauled away the old mattress. The second time, we had to make the exchange...
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I went to a sleep number store with great anticipation because I was so tired of my innerspring mattress. So I tried several beds and was torn between the i8 and the ILE. after a few days of contemplating I ended up with the ILE bed. So delivery day comes and my bed was set up. The delivery guys showed me how to operate the bed and left. I put the sheets on the bed and got in. It was not as comfortable as the one in the store. So about a week...
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2.1
I liked
  • Bed before it deflated
I didn't like
  • Overall product or promise
  • Extremely poor customer experiencewaste of money and time
  • Delayed return
#864787
My wife and I purchased the ILE bed and was not satisfied with the comfort of the bed. Basically an overpriced, glorified air mattress for $3,000. Attempted to return bed after 1st week of poor sleep. Was told we had to wait at least 30 days to return bed, which was fine. Since the 30 day mark I have been attempting to return the bed for 1 month and it is still in my house. Sleep number has failed to come pick it up and I am being told its...
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1.0
I didn't like
  • Delayed return
#837188
My husband and I bought this IP8 and it keeps splitting in the middle.The numbers aren't accurate. We still wake up sore. I have called customer service several times and they want me to unzip bed, measure screws, it may need form, and they can have someone come out and they want to charge me 179.00. This bed is a total ripoff. I would be very interested in filing a class action suit. I am also placing a complaint with the BBB. The bed is so...
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1.2
I didn't like
  • Lack of communication between the company
  • Painful neck
  • And how long it took to get help from customer service
#829748
Both my husband and I suffer from back problems so we thought the investment for a Sleep Number Bed would be worth it. We purchased an I8 Split King FlexFit 3, along with sheets, pillows and an extra remote (which we didn't need) for a total of $8700. We were supposed to get a call about the delivery. Instead, I received a call on March 17 telling me the delivery guys would be at my house in 45 minutes. While I was happy it was coming, I had to...
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I read some reviews about Sleep Number beds. Some folks dont like them. Guess tbe rest of us 9,000,009 happy Sleep Number owners must be wrong. Agree the customer dis-service is horrible but the store folks and delivery guys were cool. Got the I-10. Love it. Also the Sleep IQ? Please. Why spend $300 on something a $19.95 watch will do better. It's a bed. It won't cure cancer or fix your life. But my back is toast and this helps a great deal. I...
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