Please I would love to participate in the lawsuit I am in florida. On November 25, 2017 my husband and I purchased a split king size iLE smart bed with the 360 flex fit 2 base for a total of $6666.08 The salesman, Hugo, told us that Sleep Number gives customers 100 nights to try the bed and if for any reason, we didn’t like it we cavn return it and they would take it back.
I asked him over and over in different ways and he said it was a 100% money back guarantee. He said the only cost to us would be the $179.99 home delivery fee is non refundable. On December 09, 2017, they took away our old mattress and box spring, and set up our new Sleep Number bed. It was sinking and splitting since day one and was found by a technician to be defective and replaced on December 23rd.
I suffer from severe back pain and find the mattress is making it worse . On January 2rd we called to return it and were told on the mattress top is returnable- the base is ours to keep for the cost of $3099. We are very disappointed because now the salesman lied to just to make sale and refused to take it back. He also lied about the paper work we signed , there was two pages one with exclusions and the another one without exclusions he gave us the second page which has no exclusions to sign.
Very disanerst, we have been calling and spoke with different people and non of them wants to help us they told us that they were the highest level and there were nothing they can do. We documents every calls we made with people names and extention , we also left two voice mail messages for the CEO Shelly Ibach about two weeks ago and she never got back to us. We don't know what else to do. I hope they will do the right thing.
Please help us. Thanks.
Product or Service Mentioned: Sleep Number Ile Bed.
Reason of review: Bad quality.