Not resolved

The bed smells like ether. I get a headache as soon as I lie down.

We called the store salesman, Mark G., and was told to contact customer service. We did. We are told to take the foam off and roll it up and put it in another room and roll and unroll it frequently until the "gasses" escape. We said we would like them to send another foam already "gassed." but the customer service person said to try unrolling it first or put dryer sheets on top of the air mattress.

This is ridiculous for us older people to have to do this. The mattresses in the store that we tried out had NO ODORS.

The smell appears not to be from the air chamber but from the foam. My husband had a LOT OF TROUBLE GETTING THE ZIPPER TO WORK when he did as told and aired out the foam.

Product or Service Mentioned: Sleep Number Mattress.

Reason of review: Poor customer service.

Monetary Loss: $2849.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Dec 23, 2016.
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