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VERY POOR SERVICE SUPPORT!! You have to call and fix your own bed- no one comes out!

DON'T BUY A SLEEP NUMBER BED!!After one year mattress topper flat in spots and company says "normal wear"??

Really? I weigh 125 lb.

Product or Service Mentioned: Sleep Number Performance Bed.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from May 18, 2016.
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Anonymous
#1163279

Same experience. Paid big dollars for this bed.

Husband likes it, I detest it. Bought it January, 2016. Called customer service and they put you on hold for 5 minutes to 'research'. Told us to do the bed inspection.

I'm handicapped, so was very difficult. Husband did underneath looking for 'anything out of ordinary', bulging, etc. I finally measured it and the head of the bed was 1/2 inch lower than foot of bed. They are sending us a replacement foam insert as this one 'should have lasted longer than six months.' DUH, ya think so.

Cost to send a repair person $179.00.

Guess I should have read the fine print better.

If I knew what I know now, WE'D NEVER HAVE PURCHASED A SLEEP NUMBER.

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