Not resolved

Please note that we really tried to exhaust all possible resolutions with the Sleep Number Company before writing this review: BUYER BEWARE!!!....

Sleep Number beds are Overpriced and Under Quality combined with Very Poor to Non Existant Customer Service. My husband and I didn't even have the bed a week before we filed our first complaint. The mattress is off the base by a full 4 inches on one side! We both wake up with horrible back and neck aches. We have spent weeks going back and forth with store representatives, supervisors and higher management whom treated us and our needs as if they were insignificant. Customer Service Representatives have even filed complaints with corporate against their own store staff who were really trying to help us, claiming the store staff was bothering them with our issues. Even though we have voiced numerous times that the bed apparently was not set up correctly, no service people have been sent to our house. to top it all off, in order to return the bed it will cost us upwards of $700. Just for the "opportunity" of trying out their bed. Does that seem like 100% Satisfaction Guaranteed to you??

When they can't sell their bed, Sleep Number will get you on the fees. You see one has no choice but to utilize their shipping of the product at your expense as there is not a local distribution location they allow you to go to yourself to pick up nor drop off the mattress. That's a $179.99 shipping and set up fee that is a non refundable expense you are stuck paying. When you return the product your dissatisfied with, they charge you that same fee again when they come to pick up the return, and add a restocking fee of another $300.00.

The bed cost over $4,000.00. You would think at that price you would get a quality product and effective customer service. Unfortunately with Sleep Number you get neither!

Signed; Starr Sanders, Plant City, Florida

Product or Service Mentioned: Sleep Number Performance Bed.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Jun 08, 2016.
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