Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I just got off the phone with Sleep Number returns. After paying over $8000 for an i8 split adjustable King and having it nearly cripple my wife and I we finally gave up and tried to return it.

We were informed that the fine print on the purchase agreement state that only the mattress can be returned and NOT the adjustable bases. We were only able to get HALF of what we paid back on the return!!

We've talk about the return policy with 2 different sales team and my parents bought an i8 just after us and also talked about the return policy with their sales team. At no time did anyone mention not being able to return the base.

Review about: Sleep Number Innovation Series Bed.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $4000.

Preferred solution: Full refund.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

We have same problem. Tried to return, only getting 1/2 back.

Our loss is $3000 after 20 days.

There has to be a solution to this problem. Has an attorney ever been consulted?

to Linda #1385848

I also would like to know if anyone has consulted an attorney.

to Anonymous #1461581

Me too my sleep number is -$2999.99 for my adjustable base that cannot be returned.

to Linda #1493416

Yup same boat here. $4200 for adjustable base.

We are 6 days into the bed and hate it. Just found out about the non-refundable base!

You May Also Like