I just got off the phone with Sleep Number returns. After paying over $8000 for an i8 split adjustable King and having it nearly cripple my wife and I we finally gave up and tried to return it.
We were informed that the fine print on the purchase agreement state that only the mattress can be returned and NOT the adjustable bases. We were only able to get HALF of what we paid back on the return!!
We've talk about the return policy with 2 different sales team and my parents bought an i8 just after us and also talked about the return policy with their sales team. At no time did anyone mention not being able to return the base.
Product or Service Mentioned: Sleep Number Innovation Series Bed.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $4000.
Preferred solution: Full refund.