Product: Sleep Number X12 Bed Clear all filters (10 of 10 reviews match)
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With Official Company Response

The leg set we purchased for our sleep number bed is ***. The plastic around the bolts won't hold the bolts from spinning making it impossible to tighten the wing nuts. Overpriced ***!.
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SleepNumberCares
Sleep Number Response

Thanks for letting us know you're having trouble with your Modular Base Legs. I'd like to learn more about this to see how I can help. Just send me an email with some addition...

2.0
Product
Sleep Number X12 Bed
#955138
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My wife and I replaced a 15 year old non adjustable Sleep Number bed with a split top adjustable model. Split top means both sides can allegedly (more on this in a minute) independent of the other side. As it turns out, this is not true for "Favorite" settings....
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2.3
Product
Sleep Number X12 Bed
#931468
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I purchased two sleep number beds at a cost of almost $10,00 which I paid off before the ridiculous interest rate. My daughter and I had health issues that needed more than a regular bed afforded us. My bed is a queen mattress, i am 5'4 and I have to have the top of my...
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1.0
Sleep Number Paine Field-Lake Stickney, Washington
Product
Sleep Number X12 Bed
#889254
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18 months after purchasing the X12 system, one of the air chambers gets a leak. After spending two days of troubleshooting with their customer service department, they said they will ship a replacement chamber in two weeks. Of course our bed is completely useless...
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1.9
Product
Sleep Number X12 Bed
I didn't like
  • Being lied to from day one
  • Cavalier attitude of company
  • Time it took for delivery
#846070
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I purchased a Sleep number X12 adjustible king bed.WE had a Sleep number bed for 15 years but did not like how it would shift on the bed other than that is was great. When we went to purchase our new bed we ask the manager of the store if this x12 bed stayed in place....
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Anonymous
Anonymous

Same thing here in Cincinnati as well . BS Her too! Same identical problem and answer from the Sleep number Customer Care...less department . Its no wonder their CEO's and upp...

1.3
Product
Sleep Number X12 Bed
I didn't like
  • Being lied to by the sales staff
#804390
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And I have Comcast Cable!These idiots simply don't care. In an era where UPS, FedX and others can track something every 10 minutes, these morons have NO CLUE when, how or even IF the bed is going to show up.. Worst of all- they absolutely don't care. So.... If you're...
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Anonymous
Anonymous

I used to have Comcast, too. And I also tried to get a Sleep Number bed, to no avail. I will wholeheartedly agree with you that Select Comfort customer disservice is worse tha...

1.5
Product
Sleep Number X12 Bed
I didn't like
  • Customer service was rude
  • Not following through with promise
  • No courtesy call day or longer before missing work
#763639
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Purchased X12 December 2014.A couple of months ago noticed air wasn't holding in mattress. Was sent new pump and air chambers and was told to call to have a tech replace parts. Two months later and several conversations with various Sleep Number Supervisors, we still...
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Product
Sleep Number X12 Bed
I didn't like
  • Quality and no response customer service
  • Lack of respect to customer
#732672
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Purchased the X 12 a few months ago.Upon delivery one remote did not work they said they would order a new one, over a month later they told me that I needed to call the store the Delivery person was not able to do This.ok. Now they say that they are having computer...
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2.5
Product
Sleep Number X12 Bed
I didn't like
  • Once they got you your screwed
  • No service after purchase
#732375
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Sleep Number - WARNING BUYER BEWARE
Sleep Number - WARNING BUYER BEWARE
Sleep Number - WARNING BUYER BEWARE
See the picture for yourself.Top of the line $8,000 plus worth of *** for a bed. Like sleeping on the side of a hill. See how it's leaning? closer to $10,000 when you buy the sheets & pillows. *** delivery service which is supposed to fix the problem doesn't show...
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jnamesrus
jnamesrus

Well today the tech showed up, seen the problem & fixed the issues for now anyway. They say they will send a new remote & the missing mattress pad. They fixed the foam...

1.0
Product
Sleep Number X12 Bed
I didn't like
  • Once they got you your screwed
#729381
Reply to reviews

Sleep Number X12 Bed Review from Salem, New Hampshire

#787086
1.0
Details
Terrible customer service. From point of sale to home delivery it was a nightmare. wrong sheets delivered. 8 week wait time on delivery. Delivery men refused to take old mattresses because they didn't have room in their truck.
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