I, finally talked my girl friend to buy as sleep number to help her with her bad back. We decided to purchase a M7 with a adjustable bed frame… after 25 nights of sleeping on this bed we both ended up sleeping on the couch..
we called to return the bed… it costs us $199.00 to return it ..but they fail to tell u the adjustable bed frame can not be returned which cost us $1749.00…now we a stuck with a bed frame we can not use. We were never told the bed frame could not be returned. very dissatisfied of the commutation of this company which is supposed to be so highly rated. boy guess they really showed us there true colors..
would never recommend this company to anybody.
Product or Service Mentioned: Sleep Number Bed.
Reason of review: Poor customer service.
Monetary Loss: $1950.
Preferred solution: Full refund.
I didn't like: Lack of customer service, Deception regarding the warrantee.