I paid for the bed but 2 weeks later, it was still not shipped. Found out that they got my billing address wrong; therefore, credit card bank could not approve purchase. But NOBODY called during those two weeks to verify or rectify.
I had to call multiple times before I had an answer. They kept apologizing and said they will expedite the shipment. But shipment was not expedited.
Customer service is very poor. Bed is good. I hope somebody will develop an alternative system soon.
Don't do business with them unless you are willing to put up with the very poor customer service.
Product or Service Mentioned: Sleep Number Bed.